Q: Are you a factory or trading company
R: We are a factory, We have more than 25 years' experience in the machinery industry.
Q: Do you have quality certificate?
R:We strictly implement ISO9001 quality system and CE standard certification and other certification standards.
Q:Do you have any after-sales service?
R:We provide partners with one-to-one video calls,door-to-door service,free technical training,24 Hours online
Q:Do you support overseas after-sales service?
R:Some countries support overseas after-sales service, the specific situation is negotiated.
Q:How long does your warranty period last?
R:One year calculated from the date of shipment from china port.During guarantee period,except the artificial factor,the parts are free to maintenance,beyond the guarantee time,the buyer needs to pay the parts charge and the transportation charge.
Q:What are your payment terms?
R:This price is by FOB NINGBO PORT,CHINA price.After signing the contact,the buyer should pay 30% deposit before the seller produce the goods,the rest 70% balance should be paid before shipment.
Q:How do you arrange the installation of the machine?
R:if the Buyer requires the Seller to send a technician to install,test and maintain the machines, the buyer need pay all related costs,such as the charge of visa,double0way tickets,hotel,meals and salary of engineer.